Updated: June 1, 2024

VoiceBrain, Inc. (together with its affiliated companies – “we”, “our” or “us”) puts great efforts in making sure that the personal data we processed is used properly, and that our data practices are properly communicated to our customers, users, and prospects.

This Privacy Policy describes how we collect, store, use, and disclose personal data relating to our “Customers” – VoiceBrain’s business customers and users of the VoiceBrain services (“Services”), participants at our events, any other prospective customers or partners, and any individuals who visit or otherwise interact with any of our websites and web pages (such as www.VoiceBrain.AI, or all login pages generated through our Services), online ads, content, social media profiles, emails or communications under our control (collectively, “Sites”). Our Sites and Services are designed for businesses and are not intended for personal or household use. Accordingly, we treat all personal data covered by this Privacy Policy, including information about any visitors to our website, as pertaining to individuals acting as business representatives, rather than in their personal capacity. By using the Sites or Services, you signify your acceptance of the terms in this Privacy Policy. If you do not agree to any of the terms of this Privacy Policy, you should not use the Sites.

Data Collection

We collect data from a variety of sources, including:

• Directly from you by interacting with our Sites or Services;

• Through third-party services, social media, analytics tools, events we organize or participate in, and other business initiatives;

• Automatically.

We collect and generate the following types of personal data relating to our Customers:

• Website usage and device information: Including connectivity, technical and aggregated usage data, such as user agent, IP addresses, device data (like type, OS, device ID, browser version, locale and language settings used), activity logs, session recordings, and the cookies and pixels installed or utilized on their device.

• Customer account information: Including business contacts’ names and business email addresses and phone numbers, contractual and billing details concerning our customers, which may also contain the details of their internal focal persons who directly engage with VoiceBrain concerning their organizational account (the account administrators, billing contacts, and authorized signatories on behalf of the customer).

• Settings or information associated with the Customer’s needs and preferences: As identified to us or recognized through our engagement with them.

• Information concerning our customers and prospects: Which may include contact and business details, our communications with such customers and prospects (correspondences, call and video recordings, and transcriptions and analyses thereof), as well as any needs, preferences, attributes, and insights relevant to our potential engagement.

Data Uses

We use our Customers’ personal data for the following purposes:

• To facilitate, operate, enhance, and provide our Services.

• To train our customer and user-facing staff.

• To provide our Customers and users with assistance and support.

• To gain a better understanding of how individuals use and interact with our Sites and Services, and how we could improve their and others’ user experience, and continue improving our products, offerings, and the overall performance of our Services.

• To facilitate and optimize our marketing campaigns, ad management, and sales operations, and to manage and deliver advertisements for our products and services more effectively, including on other websites and applications. Such activities allow us to highlight the benefits of using our Services, and thereby increase your engagement and overall satisfaction with our Services. This includes cross-contextual, behavioral, and interests-based advertising based on your activity, preferences, or other data available to us or to our business partners.

• To contact our Customers with general or personalized service-related messages, as well as promotional messages that may be of specific interest to them.

• To facilitate, sponsor, and offer certain events, contests, and promotions.

• To support and enhance our data security measures, including for the purposes of preventing and mitigating the risks of fraud, error, or any illegal or prohibited activity.

• To create aggregated statistical data, inferred non-personal data, or anonymized or pseudonymized data (rendered non-personal and non-identifiable), which we or our business partners may use to provide and improve our respective services, or for any other purpose.

• To comply, and maintain our compliance, with applicable laws, regulations, and standards.

Data Disclosure

VoiceBrain will not sell, rent, license, or trade your personal data with third parties other than as specified in this Privacy Policy unless we receive your express consent to do so. VoiceBrain may disclose personal data for other purposes with your express consent, if we are legally obligated to do so, or if we have successfully rendered such data non-personal, non-identifiable, and anonymous. We may transfer, disclose, or otherwise use non-personal and non-identifiable data at our sole discretion and without the need for further approval.

Service Providers

We may disclose your personal data to selected third-party companies and individuals to perform services complementary to our own. Such service providers include those who provide hosting and server co-location services, communications and content delivery networks (CDNs), data security services, billing and payment processing services, fraud detection and prevention services, web analytics, email distribution and monitoring services, session or activity recording services, remote access services, performance measurement, data optimization and marketing services, social and advertising networks, content providers, email, voicemails, transcription and data-entry services, support and customer relation management systems, and our legal, financial, and compliance advisors (collectively, “Service Providers”). Our service providers may have access to personal data, depending on each of their specific roles and purposes in facilitating and enhancing our Services, and are obligated to only use the data for such limited purposes as determined in our agreements with them.

Legal Compliance

We may disclose or allow government and law enforcement officials access to your personal data in response to a subpoena, search warrant, court order (or similar requirement), or in compliance with applicable laws and regulations. Such disclosure or access may occur if we believe in good faith that:

• We are legally compelled to do so;

• Disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing;

• Such disclosure is required to protect our legitimate business interests, including the security or integrity of our products and services.

Protecting Rights and Safety

We may disclose personal data to others if we believe in good faith that this will help protect the rights, property, or personal safety of VoiceBrain, any of our users or customers, or any members of the general public.

VoiceBrain Subsidiaries and Affiliated Companies

We may disclose personal data within our group for the purposes described in this Privacy Policy. In addition, should VoiceBrain or any of its subsidiaries or affiliates undergo any change in control or ownership, including by means of merger, acquisition, or purchase of substantially all or part of its assets, personal data may be shared with or transferred to the parties involved in such an event. If we believe that such change in control might materially affect your personal data then stored with us, we will notify you of this event and the choices you may have via email or prominent notice on our Sites.

Cookies and Tracking Technologies

We and our Service Providers use cookies and other technologies (such as web beacons and tracking pixels) for performance, tracking, analytics, and personalization purposes. We may share non-identifiable/aggregated extracts of such information with our partners for our legitimate business purposes.

Cookies are packets of information sent to your web browser and then sent back by the browser each time it accesses the server that sent the cookie. Some cookies are removed when you close your browser session. These are the “Session Cookies.” Some last for longer periods and are called “Persistent Cookies.” We use both types. We use Persistent Cookies to remember your log-in details and make it easier for you to log in the next time you access the Platform. We may use these Persistent Cookies and Session Cookies for additional purposes, to facilitate the use of the Services’ features and tools. We may also use HTML5 local storage or Flash cookies for the above-mentioned purposes. These technologies differ from browser cookies in the amount and type of data they store, and how they store it.

We also use web analytics tools, including Google Analytics, Mixpanel, and Mouseflow. These tools help us understand users’ behavior on our Sites and Platform, including by tracking page content, and click/touch, movements, scrolls, and keystroke activities. Further information about the privacy practices of our analytics service providers is available at:

• Google Privacy & Terms

• Mixpanel Terms

• Mouseflow Terms

Further information about your option to opt-out of these analytics services is available at:

• Google Analytics Opt-out

• Mixpanel Opt-out

• Mouseflow Opt-out

Please note that if you get a new computer, install a new browser, erase or otherwise alter your browser’s cookie file (including upgrading certain browsers), you may also clear the opt-out cookies that were installed, so an additional opt-out will be necessary to prevent additional tracking.

Third Party Websites and Services

Our Sites and Services may include links to third-party websites and integrations with third-party services. Such websites and third-party services, and any information you process, submit, transmit, or otherwise use with such websites and third-party services, are governed by such third party’s terms and privacy practices and policies, and not by this Privacy Policy. We encourage you to carefully read the terms and privacy policies of such website and third-party services.

Data Security

VoiceBrain has implemented administrative, technical, and physical safeguards to help prevent unauthorized access, use, or disclosure of your personal data. While we seek to protect your personal data, we cannot guarantee that unauthorized access will never occur.

Data Retention

We retain personal data for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We may retain non-personal data without limitation.

Your Privacy Rights

Certain jurisdictions provide individuals with rights regarding their personal data. These rights may include the right to access, correct, delete, restrict, or object to the processing of your personal data, as well as the right to data portability and the right to not be subject to automated decision-making. If you wish to exercise any of these rights, please contact us at privacy@VoiceBrain.ai.

Changes to This Privacy Policy

VoiceBrain may update this Privacy Policy from time to time. The updated Privacy Policy will be posted on our Sites, and the "Updated" date will be indicated at the top of the Policy. We encourage you to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of our Sites or Services constitutes your agreement to the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email: privacy@VoiceBrain.ai

• Address: 39 Main Street, Tiburon, CA 94920, USA